Exchange & Returns Policy:

For a long time, we did not offer returns or exchanges—and there were good reasons for it. With our limited inventory, the marketing investment behind every unique piece, and the challenge of managing sold-out listings, we had to be mindful about how we functioned.

However, with the launch of our website and the expansion of our store, we’ve decided to open up a more flexible exchange and returns policy—one that still honors the care and intention we put into each product, while offering our customers some room for change.

Here’s How It Works:

When Returns Are Accepted:

  • Returns are accepted only if the product is found damaged upon delivery.
  • You must inform us within 24 hours of receiving your order if you find it damaged.
  • Please contact us immediately via Whats App at +91 98422 67555.
  • We kindly request an unboxing video as proof to help us process your return swiftly.
  • Once your request is approved, we’ll arrange for a return pick-up at your convenience.
  • We aim to process all returns within one week of receiving the item.

When Returns or Exchanges Cannot Be Accepted:

  • Change of mind after purchase
  • Dislike of colour, design, or material
  • Items bought during sales or on discounted prices
  • We encourage you to reach out to us via WhatsApp or Instagram before placing an order if you have any questions or concerns—we’re always happy to help you make an informed choice.
  • All returns are subject to the discretion of our team. We genuinely value your trust and feedback, and while we will always consider each case with care and empathy, we also reserve the right to respectfully decline a return if it doesn’t meet our criteria.
  • Our goal is always to ensure a thoughtful balance—one that works both for our customers and for the sustainable way we choose to do business.

Cancellation Policy:

  • We completely understand that sometimes plans change, and we're here to help wherever we can.
  • You must inform us within 24 hours of receiving your order if you find it damaged.
  • Please contact us immediately via WhatsApp at +91 98422 67555.
  • We kindly request an unboxing video as proof to help us process your return swiftly.
  • Once your request is approved, we’ll arrange for a return pick-up at your convenience.
  • We aim to process all returns within one week of receiving the item.